News

CHISEL back in full operation after two problems

Posted on: 26-04-17

CHISEL suffered a fire on our premises in February. No-one was hurt, no information was lost, and we are restored to full operating capacity. Thanks to our contractors who got the necessary works done. 

We also had a major IT issue during the same period, which hampered our contact by email for some days.  This is also now  resolved, and no emails were lost as far as we know.

Apologies to any tenants who had delays in our response during late February and March, and through knock-on effects in April. We have done our best to deal with all urgent matters. Thanks for your patience.

CHISEL phones down Friday 17 and Monday 20 February

Posted on: 17-02-17

The CHISEL main phone system is down at present, probably till the end of Monday 20 February.

Calls may still be made to our repairs number 020 8692 9294

We cannot currently access messages left on the answerphone on the main CHISEL number (020 8692 5258).

To contact us urgently, please email info@chisel.org.uk, which we will check frequently and get back to you. Our other email addresses are also working as normal. 

We apologise for this inconvenience, which we are working to get fixed as soon as possible. 

Tenant Survey 2016 – satisfaction increased

Posted on: 05-01-17

In 2016, CHISEL asked our tenants how satisfied they are with their housing and the services they receive from CHISEL and our managing agents.

Overall satisfaction has risen since the previous survey. The survey identified a number of areas to improve, and the information provided is already helping CHISEL to set priorities.

A summary is available here as a pdf file: Tenant Survey 2016 summary of results. This information was published in the CHISEL newsletter in December 2016.

More than half of CHISEL tenants returned surveys, and five won a £50 prize in a random prize draw.

All information tenants gave was anonymous, unless they chose for it to be shared with CHISEL. The survey was carried out by Acuity, an independent organisation.

Opening hours and emergency repairs over Christmas

Posted on: 15-12-16

Christmas Opening Hours

CHISEL’s office will close for Christmas on Thursday 22 December 2016, at 5:00 pm.

The office will be open with a skeleton staff on Wednesday and Thursday, 28-29 December, and reopen fully on Tuesday 3 January 2017 at 9.00am.

If you have an urgent repair, call our usual repair number: 020 8692 9294. When our normal service is closed you will be transferred to our emergency service, who will deal with your report.

Non-emergency repairs can be reported by phone, or by email to repairs@chisel.org.uk, or by using the “Report a Repair” forms on our website, or on your MyTenancy page.

 

 

Tenant satisfaction survey

Posted on: 04-08-16

This summer, CHISEL asked our tenants how satisfied they are with their housing and the services they receive from CHISEL and our managing agents.

More than half our tenants returned surveys, and were part of a random prize draw, with 5 prizes of £50.

The information provided will help CHISEL in setting priorities in future. A summary will be published in the CHISEL newsletter.

All information tenants gave was anonymous, unless they chose for it to be shared with CHISEL. The survey was carried out by Acuity, an independent organisation.

 

Government policy changes in social housing – helping you keep track

Posted on: 21-12-15

Find out more about the changes to social housing, which affect residents of housing associations like CHISEL.

You may have heard about Right To Buy and Pay To Stay, and also the Rent Reduction announced in July 2015. To help our residents keep track , we have created a special page on our website, which we will update as new announcements are made – see here.

There is also a page about changes to the welfare system, including Universal Credit, here

New number for emergency repairs out of hours

Posted on: 08-01-15

 

For emergency repairs outside office hours, call 020 8692 9294 and choose option 2

Non-urgent repairs can be reported:

*   by phone to 020 8692 9294, choosing option 1

*   by email to repairs@chisel.org.uk

*   by using the website form at https://www.chisel.org.uk/repairs-and-maintenance/report-a-repair/

*   by using the repair form in your MyTenancy account

Christmas opening hours and emergency repairs

Posted on: 23-12-14

Christmas Opening Hours

CHISEL’s office will close on Xmas Eve, Wednesday 24 December at 1:00 pm.

We will be open with a skeleton staff on Mon-Wed, 29-31 December, and reopen fully on Monday 5 January 2014 at 9.00am.

For emergency repairs outside office hours, call 020 8692 9294 and choose option 2

Non-urgent repairs can be reported:

*   by phone to 020 8692 9294, choosing option 1

*   by email to repairs@chisel.org.uk

*   by using the website form at https://www.chisel.org.uk/repairs-and-maintenance/report-a-repair/

Change to out of hours repairs number – please note!

Posted on: 13-11-14

If you need to report an emergency repair out of hours, phone 020 8692 9294.

This is also the main repairs number – out of office hours it will divert your call to our emergency service.

The previous number for emergency repairs is no longer in service, so please remove it from your records.

Neighbourhood meetings – come talk to us!

Posted on: 13-10-14

Chisel’s new Director, Pauline Goodfellow, and other members of the staff team are meeting tenants in each of our neighbourhoods; come and give your views to shape CHISEL’s service in the future.

  • Your priorities – both locally and for CHISEL generally
  • Neighbourhood issues
  • Scrutiny – how tenants can be involved in assessing and improving our services
  • How you want us to communicate with you

The meetings will include a demonstration of MyTenancy – a way to see your rent account and repairs updates online.

Dates:

Thur Oct 9, 7 pm – Woolwich/Thamesmead/Plumstead/Charlton. Venue: Clockhouse Community Centre, Defiance Walk, Woolwich Dockyard, London, SE18 5QL

Mon Oct 13, 7 pm – Bromley, Croydon. Venue: Upstairs Lounge, Christ Church, 197 Anerley Road, SE20 8ER

Mon Nov 10, 7 pm – Brighton. Venue: Hop and Vine (upstairs room), 300 Ditchling Rd, Brighton BN1 6JG

Dates for the following neighbourhoods will be announced shortly:

    Deptford/New Cross/Brockley/Forest Hill

    Downham/Catford/Forest Hill

All residents in each neighbourhood are receiving invitations by post from CHISEL.