CHISEL Neighbourhood Housing Association

Welcome to CHISEL

CHISEL is a neighbourhood housing association based in Southeast London, which provides a range of homes for people in housing need and on low incomes.

CHISEL is committed to remaining an independent association with self-build and co-operatively run housing at its core; Chisel is dedicated to a high level of tenant participation in the management and strategic development of the organisation. We manage about 250 homes in south-east London, Colchester and Brighton.

We are registered with the Homes and Communities Agency which monitors our work to ensure we are meeting the regulatory standards for housing associations.

CHISEL’s Value For Money statement describes how CHISEL assesses value for money and will improve its performance in providing services to residents. For more information please go to: https://www.chisel.org.uk/about-us/value-money/

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CHISEL News

New contact number for repairs from 2 January

18th Dec, 2017

From 2nd January 2018, the CHISEL office is handling all repairs in CHISEL directly managed properties. LFSA are no longer providing the repair service on CHISEL’s behalf for directly managed properties.

Tenants living in properties managed by LFSA and Three Boroughs should continue to contact them about repairs.

Tenants managed directly by CHISEL should report repairs to the CHISEL office main number: 020 8692 5258. For emergency issues out of hours, call the same number (020 8692 5258) and choose Option 1.

Reporting by email or the CHISEL website remains the same, for directly managed properties:

email [email protected]
use the Report A Repair form (also linked on the home page at chisel.org.uk)
use the repair form in your MyTenancy account

If emailing about a repair or using the CHISEL webform, it helps if you can send us a photo of the problem.