Repairs and Maintenance

Report a Repair

If you need a repair carried out at your property, then please contact us:

Emergency repairs are best reported by phone – see here for a description of Emergency Repairs:

During office hours: call 020 8692 5258

Out of office hours: call 020 8692 5258, and follow the directions. Our Out of Hours contractor will attend to make your home safe.

Office hours are 9:30-5:00, Mon-Fri

Non-emergency repairs may be reported

Who does the work?

CHISEL have written criteria for selecting maintenance contractors to work in CHISEL’s homes. These criteria are vetted and approved by our Board. Our managing agents also have lists of approved contractors who meet the written criteria.

About 70 of our properties are self-build, constructed by the tenants who occupy them (and in some cases by new residents who have replaced the original self-builders). These homes require contractors with a special sympathy for the way they are constructed.

Your satisfaction

When a repair has been carried out please return a satisfaction survey so that we have your feedback on our performance and that of our contractors.

If you are registered with our text service you should get a text asking about your satisfaction – please reply to this.

You can fill out the full satisfaction form:

  • on our website at Feedback on Repairs, or
  • by post in the satisfaction slip that we send you, and return it in the pre-paid envelope (or in another envelope – this is also free) to CHISEL Ltd, FREEPOST LON15716, London SE4 2BR. This is valuable in helping us to improve our service.

A sample number of repairs are inspected to ensure that contractors are performing satisfactorily. Based on these inspections and the information supplied by tenants, our Board will monitor performance. Any contractor that fails to perform to a satisfactory standard will be removed from our list of approved contractors.

Code of Conduct

CHISEL has a Code of Conduct for our contractors.  You can download a summary of it by clicking on this link:

CONTRACTOR CODE summary – CHISEL 2013