Repairs and Maintenance

Report a Repair

If you need a repair carried out at your property, then please contact us:

Urgent repairs are best reported by phone.

during office hours: call 020 8692 9294 (Barrie at LFSA)

Out of office hours: call 020 8692 9294, and choose option 2

Office hours are 9:30-5:00, Mon-Fri

Non-urgent repairs may be reported

Who does the work?

Our service agents and managing agents have written criteria for selecting maintenance contractors to work in CHISEL’s homes. These criteria are vetted and approved by our Management Committee. The service agent and managing agents also have lists of approved contractors who meet the written criteria.

About 70 of our properties are self-build, constructed by the tenants who occupy them. These homes require contractors with a special sympathy for the way they are constructed, so we maintain a separate contractors list for self-build repairs.

Your satisfaction

When a repair has been carried out please fill in the satisfaction slip that we send you, and return it in the pre-paid envelope – or in another envelope to CHISEL Ltd, FREEPOST LON15716, London SE4 2BR. This allows us to monitor our contractors’ work, and is valuable in helping us to improve our service.

A sample number of repairs are inspected to ensure that contractors are performing satisfactorily. Based on these inspections and the information supplied in tenants’ satisfaction slips, our Management Committee will monitor performance. Any contractor that fails to perform to a satisfactory standard will be removed from our list of approved contractors.

Code of Conduct

CHISEL has a Code of Conduct for our contractors.  You can download a summary of it by clicking on this link:

CONTRACTOR CODE summary – CHISEL 2013