Welcome to our world…
What we want – our VISION
Inspirational housing and neighbourhoods that residents are proud to call home
What we do – our MISSION
Managing the homes of our residents, and supporting their aspirations
How we are – our VALUES
Collaborative
Innovative
Empowering
Customer driven
Inclusive
The vision will mean that we have…
High-quality sustainable homes
Empowered, satisfied residents
A brighter hope for the future
Embraced our legacy
Engaged community partnerships
- Investing in our homes
- Prioritising safety
- Developing new homes
- Retrofit work to maximise energy efficiency
- Helping communities thrive and flourish
- Authoritative, empathetic, fair, transparent and in-person housing management
- Understanding residents needs, and incorporating them into decision making
- Creating a new generation of trained self-builders
- Expanding our tenures to help support other vulnerable groups into housing
- A strong voice locally and in the sector that advocates for self-build, co-operatives and smaller housing solutions
- Celebrating and learning from our past
- Partnering with local authorities, charities and co-operatives to respond to local need
- Assisting and advocating for residents with elected representatives
We’ll need these as our foundations
A well-managed and compliant organisation that is financially sustainable. Led from the heart and powered with data.
A sustainably-run organisation
that safeguards the environment
Embracing and valuing the power of diversity in our board, colleagues, residents and stakeholders
CHISEL Values
1.Customer-Driven: Understanding and meeting the needs of residents, empowering them to lead the best lives they can.
2.Inclusivity: Celebrating diversity, being open, honest, and fair, and ensuring services are accessible to all.
3.Collaboration: Working with and learning from others to benefit all stakeholders.
4.Innovation: Encouraging new ways of thinking and purposeful innovation to improve services and communities.
5.Empowerment: Putting customers at the heart of decision-making and empowering them to have a say in how services are delivered.
