Report a Repair

Chisel has taken the repairs service back in-house. From 6th September, please report your repairs to us directly:

By phone Monday-Friday 9am – 5pm on 020 8692 5258 or email on [email protected]

If you have an emergency repair out of hours, (before 9am after 5pm or on the weekends) you can call our emergency repairs phone line on 020 8692 5258 and select option 2.

Emergency out of hours services cover the following and will be a ‘make good service’ to ensure your person and property are safe.

The following repairs count as out of hours emergencies and should be reported to the number above:

  • Burst pipes
  • After a house fire
  • Severely blocked drains
  • No heating during winter (or if you are considered a vulnerable tenant)
  • Total loss of electric
  • Serious storm damage
  • Front door unsecure (does not cover the loss of keys)
  • Broken ground floor windows
  • Burst pipes or sever leaks

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