Your Responsibilities

As a CHISEL tenant you'll need to:

  • Repair and replace fixtures and fittings (such as locks and keys, tap washers, glass in doors and windows)
  • Repair damage due to misuse by you, members of your household or invited visitors
  • Keep all sinks, baths, basins, toilets and drains clear and unblocked

... and if you rent a flat or house

  • Light bulbs, fluorescent tube, and starters, (unless a service charge is paid)
  • Replacement of toilet seats
  • Plugs and light fittings, including pullcords. Mending fuses, and replacement batteries in smoke alarms and doorbells
  • Damage caused by washing machine flooding or water overflowing from bath etc. (includes damage to neighbouring property)
  • Any fixtures or fittings provided by you including additional security measures
  • Internal door/cupboard furniture (handles/bolts etc.)
  • Internal decorations
  • Fitting TV aerials and telephone points
  • Re-hanging of doors (where you have fitted new carpets etc.)
  • Washing lines
  • Tenants own appliances inc. gas cookers & flexible gas connecting pipe, safety stay or chain
  • Garden maintenance (where no service charge)
  • Garden and bulk household refuse
  • Replacement of dustbins

... if you rent a room in an HMO

You're responsible for some minor repairs and maintenance to your home, including:

  • Any fixtures or fittings provided by yourself, including additional security measures.
  • Internal decorations in your bedroom
  • Fitting TV aerials and telephone points
  • Washing lines
  • Garden maintenance (where no service charge)
  • Garden and bulk household refuse
  • Replacement of dustbins

If you’re a resident with a co-operative managing agent

Each co-op will have a unique agreement with Chisel. Please contact us if you are unsure of what your repair responsibilities are.

Our Responsibilities

We will keep in repair and working order the:

  • Structure and exterior of the property
  • Installations for space and water heating, sanitation and for the supply of water, gas & electricity
  • Common parts including lighting
  • Drains, gutters, and external pipes
  • The roof
  • Outside walls, outside doors, windowsills, window catches, sash cords, window frames (including necessary painting and decoration)
  • Internal walls, floors and ceilings, doors and door frames, door hinges and skirting boards (not including painting and decoration)
  • Chimneys, chimney stacks and flues (not including chimney sweeping)
  • Pathways, steps, and other means of access
  • Boundary walls and fences, where provided by the Association
  • Integral garages and stores
  • Basins, sinks, baths, toilets, flushing systems, and waste pipes
  • Plasterwork
  • Electrical wiring, sockets and switches, gas pipes and water pipes
  • Water heaters, fitted fires, fireplaces, central heating installations (provided by the Association)
  • Common entrances, halls, passageways, lifts and stairways, decorating the exterior of premises and common parts
  • Items covered by a service charge

You must tell us of any repairs that are our responsibility and allow our staff and contractors access to carry out our repair duties or to inspect the property. We will normally give 24 hours’ notice if access is required, but immediate access may be required in an emergency.

We will not be liable for the cost of damage of any of the above if such repair (in our opinion) becomes necessary through misuse by you, members of your household, invited visitors or guests.

We may offer additional support to vulnerable residents at our own discretion on a case-by case basis.

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