Policies
CHISEL is reviewing all policies in 2024. During this period, please contact us if you want a copy of a policy.
Complaints
Our Complaints Policy is downloadable from this link - Complaints Policy - or you can contact our office to request an electronic or hard copy.
Anyone wanting to register a complaint should contact our office, or follow this link to the website feedback form to make comments. suggestions, compliments or complaints.
CHISEL has carried out a self-assessment of our complaints process and performance, as required by the Housing Ombudsman. It is available from this link Complaints Self Assessment - CHISEL 2023-24
You can read CHISEL's annual report from this link Annual Complaints Performance and Service Improvement Report 2023-24
