Policies and Publications

CHISEL newsletters are available to read at our Newsletters page

Annual Reports are on our Annual Reports page


CHISEL is reviewing all policies as part of our Transformation Plan. During this period, please contact us if you want a copy of a policy.


Our Complaints Policy is downloadable from this link - Complaints Policy - or you can contact our office to request an electronic or hard copy.

Anyone wanting to register a complaint should contact our office, or follow this link to the website  feedback form  to make comments. suggestions, compliments or complaints.

CHISEL has done a self-assessment of our complaints process and performance, as required by the Housing Ombudsman. It is available from this link Complaints Self Assessment - CHISEL 2021

Tenants Handbook

All of CHISEL's information for tenants can be obtained from CHISEL in our Tenants Handbook.

Contact us on 020 8692 5258 or email [email protected]


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