Click any of the links below to read the policy (these are either .doc or .pdf format)

Policies under consultation (CHISEL may be operating under these while also consulting)

• CHISEL Contractor Code
• Contractor Code – summary for residents

Agreed policies:

• Anti-Social Behaviour | ASB Policy – 2013 pdf
• Allocations and Lettings Policy
• Businesses in your home
• Communications Strategy
• Complaints Policy 2017
• Equality and Diversity
• Harassment and Abuse
• Home Standards
• Maintenance-Policy-2010-with-Appendices-1-4 – contact details 2019
• Membership Policy 2018
• Membership Application form 2018
• Mutual Exchange
• Rent Arrears
• Resident Expenses Policy
• RESIDENT ENGAGEMENT STRATEGY 2015
• Service Standards
• Tenant Maintainers
• Tenant Recharge Policy
• Tenure Policy 2015
• Transfer Policy

If any tenant wishes to see any of CHISEL’s other policies and procedures then please email [email protected] stating which policy you require and a copy will be sent by return of post. Please remember to give details of your mailing address.

Tenants Handbook

All of CHISEL’s policies and information for tenants can be obtained from CHISEL in our Tenants Handbook – contact us if you want a hard copy or as pdf – call Mark on 020 8692 5258 or email [email protected]