Policies and Publications

CHISEL newsletters are available to read at our Newsletters page

Annual Reports are on our Annual Reports page


CHISEL is reviewing all policies as part of our Transformation Plan – this is expected to happen between Dec 2020 and June 2021. During this period, please contact us if you want a copy of a policy.


CHISEL has done a self-assessment of our complaints process and performance, as required by the Housing Ombudsman. It is available from this link Complaints Self Assessment – CHISEL 2021

Anyone wanting to register a complaint can contact our office, or follow this link to the website  feedback form  to make comments. suggestions, compliments or complaints.

Tenants Handbook

All of CHISEL’s information for tenants can be obtained from CHISEL in our Tenants Handbook.

Contact us by calling Mark Allan on 020 8692 5258 or email [email protected]


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