Important! emergencies or issues relating to Health & Safety should not be reported using the text service, but phoned through to our office number 020 8692 5258, day or night.
If your enquiry is complex, please call the office. Our text service is for simple and routine communications.
This service is useful for tenants managed directly by CHISEL.
Tenants managed by agents should continue to contact their managing agent (Three Boroughs HC or Colne HA).
Texts from you come into email boxes at CHISEL, which we check at the start of each working day (Mon-Thur).
How to use the service
Directly managed tenants can text to 07491 163425
Just send us the single word in bold below to request these three actions:
BAL to get your latest balance sent to you automatically
CARD to ask us to send you a new payment card
DD to ask us to set up or amend a direct debit
Start your text with the following words for specific subjects – leave a single space after the word in capitals, then type your message.
RENTS (plus a message) to request a call back from your Housing Officer about your rent account
Eg. RENTS please can someone call me about my housing benefit claim
REPAIR (plus a message) to report a repair
Eg. REPAIR my kitchen tap is dripping constantly
(By the way, you do not need to reply to thank us when our system sends you a text).
Please let us know if you’ve added or changed your mobile number.
Save our number today! 07491 163425. Save as CHISEL Text – and please note, it’s a text only number: no voice calls.
For more information on the service, read this guide: Text service guide v2c (pdf)