If you are on a low income you may be eligible for Universal Credit, which will help pay part or all of your rent.
Direct payments
Universal Credit is normally all paid direct to the tenant, but in certain circumstances the housing element of it can be paid directly to CHISEL.
Your responsibility
Any arrears that occur due to delays in Housing Benefit or Universal Credit are your responsibility. You must chase the Housing Benefit Department (or for Universal Credit, the Dept for Work and Pensions) about your claim if it is not being paid. Even when Housing Benefit is paid directly to us it is still your responsibility to check that all payments are being made. You should receive written confirmation from the Housing Benefit Department and you can check payments on your quarterly rent statements.
Misdirected payments
If you have arranged for your Housing Benefit or the housing element of Universal Credit to be paid directly to us and it is accidentally paid directly to you, you must make sure that you pay it into your rent account.
If you have any problems or queries about your rent, you can get. more information from the CHISEL Neighbourhood Managers, or receive 24 hour advice at our support portal Life and Progress.
