In 2016, CHISEL asked our tenants how satisfied they are with their housing and the services they receive from CHISEL and our managing agents.
Overall satisfaction has risen since the previous survey. The survey identified a number of areas to improve, and the information provided is already helping CHISEL to set priorities.
A summary is available here as a pdf file: Tenant Survey 2016 summary of results. This information was published in the CHISEL newsletter in December 2016.
More than half of CHISEL tenants returned surveys, and five won a £50 prize in a random prize draw.
All information tenants gave was anonymous, unless they chose for it to be shared with CHISEL. The survey was carried out by Acuity, an independent organisation.