From 2nd January 2018, the CHISEL office is handling all repairs in CHISEL directly managed properties. LFSA are no longer providing the repair service on CHISEL’s behalf for directly managed properties.

Tenants living in properties managed by LFSA and Three Boroughs should continue to contact them about repairs.

Tenants managed directly by CHISEL should report repairs to the CHISEL office main number: 020 8692 5258. For emergency issues out of hours, call the same number (020 8692 5258) and choose Option 1.

Reporting by email or the CHISEL website remains the same, for directly managed properties:

• email [email protected]
• use the Report A Repair form (also linked on the home page at chisel.org.uk)
• use the repair form in your MyTenancy account

 If emailing about a repair or using the CHISEL webform, it helps if you can send us a photo of the problem.