News

CHISEL AGM 21 Sept – new venue!

Posted on: 07-09-17

CHISEL is using a new venue for our AGM and Tenants Evening on 21 September 2017.
All CHISEL residents are welcome.

St Andrew’s Centre, corner of Wickham Rd & Brockley Rd, Brockley, London SE4 2SA
(5 mins walk from CHISEL office)

Getting there
Brockley Station (Rail and Overground): 5 mins walk
Buses: 122, 171, 172, 484
Parking:
2 reserved disabled bays at church
5 general bays at church (also suitable for disabled users)
Street parking nearby is free in evenings (e.g. Breakspears Rd and Tresillian Rd)

Programme
6.30 pm Tea / Coffee
7:00 pm AGM
7:30 pm Feedback from the Tenant Survey / The Big Conversation
7.45 pm Refreshments
8:30 pm Close

Information for residents following the fire at Grenfell Tower

Posted on: 22-06-17

A major fire broke out on Tuesday 13 June at the 24-storey Grenfell Tower in West London. As of Monday 19 June, 79 people are presumed dead or missing. Our thoughts are with those affected.

We want to reassure our tenants that their safety is taken extremely seriously across CHISEL.

General fire safety advice is provided at our Your Home and Safety page,  or download as a pdf file from this link.

Fire safety advice is also available at: www.london-fire.gov.uk/FireSafety.asp

What is CHISEL doing to help keep residents safe from risks of fire?

  • We undertake fire risk assessments (FRA’s) in all our shared housing, blocks of flats, and houses that are converted into flats which are above 3 storeys. These are undertaken by a suitably qualified external consultant.
  • We are embarking on a planned programme of scheme inspections to ensure all communal areas are kept clear from fire risks.

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CHISEL back in full operation after two problems

Posted on: 26-04-17

CHISEL suffered a fire on our premises in February. No-one was hurt, no information was lost, and we are restored to full operating capacity. Thanks to our contractors who got the necessary works done. 

We also had a major IT issue during the same period, which hampered our contact by email for some days.  This is also now  resolved, and no emails were lost as far as we know.

Apologies to any tenants who had delays in our response during late February and March, and through knock-on effects in April. We have done our best to deal with all urgent matters. Thanks for your patience.

CHISEL phones down Friday 17 and Monday 20 February

Posted on: 17-02-17

The CHISEL main phone system is down at present, probably till the end of Monday 20 February.

Calls may still be made to our repairs number 020 8692 9294

We cannot currently access messages left on the answerphone on the main CHISEL number (020 8692 5258).

To contact us urgently, please email [email protected], which we will check frequently and get back to you. Our other email addresses are also working as normal. 

We apologise for this inconvenience, which we are working to get fixed as soon as possible. 

Tenant Survey 2016 – satisfaction increased

Posted on: 05-01-17

In 2016, CHISEL asked our tenants how satisfied they are with their housing and the services they receive from CHISEL and our managing agents.

Overall satisfaction has risen since the previous survey. The survey identified a number of areas to improve, and the information provided is already helping CHISEL to set priorities.

A summary is available here as a pdf file: Tenant Survey 2016 summary of results. This information was published in the CHISEL newsletter in December 2016.

More than half of CHISEL tenants returned surveys, and five won a £50 prize in a random prize draw.

All information tenants gave was anonymous, unless they chose for it to be shared with CHISEL. The survey was carried out by Acuity, an independent organisation.

Opening hours and emergency repairs over Christmas

Posted on: 15-12-16

Christmas Opening Hours

CHISEL’s office will close for Christmas on Thursday 22 December 2016, at 5:00 pm.

The office will be open with a skeleton staff on Wednesday and Thursday, 28-29 December, and reopen fully on Tuesday 3 January 2017 at 9.00am.

If you have an urgent repair, call our usual repair number: 020 8692 9294. When our normal service is closed you will be transferred to our emergency service, who will deal with your report.

Non-emergency repairs can be reported by phone, or by email to [email protected], or by using the “Report a Repair” forms on our website, or on your MyTenancy page.

 

 

Tenant satisfaction survey

Posted on: 04-08-16

This summer, CHISEL asked our tenants how satisfied they are with their housing and the services they receive from CHISEL and our managing agents.

More than half our tenants returned surveys, and were part of a random prize draw, with 5 prizes of £50.

The information provided will help CHISEL in setting priorities in future. A summary will be published in the CHISEL newsletter.

All information tenants gave was anonymous, unless they chose for it to be shared with CHISEL. The survey was carried out by Acuity, an independent organisation.

 

Government policy changes in social housing – helping you keep track

Posted on: 21-12-15

Find out more about the changes to social housing, which affect residents of housing associations like CHISEL.

You may have heard about Right To Buy and Pay To Stay, and also the Rent Reduction announced in July 2015. To help our residents keep track , we have created a special page on our website, which we will update as new announcements are made – see here.

There is also a page about changes to the welfare system, including Universal Credit, here

New number for emergency repairs out of hours

Posted on: 08-01-15

 

For emergency repairs outside office hours, call 020 8692 9294 and choose option 2

Non-urgent repairs can be reported:

*   by phone to 020 8692 9294, choosing option 1

*   by email to [email protected]

*   by using the website form at https://www.chisel.org.uk/repairs-and-maintenance/report-a-repair/

*   by using the repair form in your MyTenancy account

Christmas opening hours and emergency repairs

Posted on: 23-12-14

Christmas Opening Hours

CHISEL’s office will close on Xmas Eve, Wednesday 24 December at 1:00 pm.

We will be open with a skeleton staff on Mon-Wed, 29-31 December, and reopen fully on Monday 5 January 2014 at 9.00am.

For emergency repairs outside office hours, call 020 8692 9294 and choose option 2

Non-urgent repairs can be reported:

*   by phone to 020 8692 9294, choosing option 1

*   by email to [email protected]

*   by using the website form at https://www.chisel.org.uk/repairs-and-maintenance/report-a-repair/