Texting CHISEL – new service

Posted on: 01-11-18

We now have a new interactive text messaging service.

It’s never been quicker and easier to stay in touch, or to get important information on your rent account and repairs on your home.

This page has more information:

The text service is useful for tenants managed directly by CHISEL. Those managed by agents (eg Three Boroughs HC or Colne HA) should continue to contact their managing agent.

CHISEL AGM is on 19 July, in Catford

Posted on: 14-06-18

This year, the CHISEL AGM is in the summer – on Thursday 19th July

6:45 Arrival

7:00 Annual General Meeting

Our Annual Report for 2018 is here: Tenants Annual Report 2018

We have moved the AGM venue to Catford, which will be easier for many of our tenants to get to.

Venue: Jubilee Room, at the St Laurence Centre, 37 Bromley Rd, London SE6 2TS, 5 mins walk south of central Catford.

Getting there:

Easily accessible by train (Catford and Catford Bridge stations are five minutes’ walk) and a dozen bus routes pass through the centre of Catford.

St Laurence Centre is close to the crossroads of the South Circular (A205) and the A21 in the heart of Catford.

Parking: for on-street see

closest carparks (free after 6:30 pm, open 24 hours)

  • Thomas Lane
  • Holbeach Rd

Access: there is stair free access to the Jubilee Room.


New contact number for repairs from 2 January

Posted on: 18-12-17


From 2nd January 2018, the CHISEL office is handling all repairs in CHISEL directly managed properties. LFSA are no longer providing the repair service on CHISEL’s behalf for directly managed properties.

Tenants living in properties managed by LFSA and Three Boroughs should continue to contact them about repairs.

Tenants managed directly by CHISEL should report repairs to the CHISEL office main number: 020 8692 5258. For emergency issues out of hours, call the same number (020 8692 5258) and choose Option 1.

Reporting by email or the CHISEL website remains the same, for directly managed properties:

 If emailing about a repair or using the CHISEL webform, it helps if you can send us a photo of the problem.


Give your views on social housing directly to the government!

Posted on: 18-12-17

All social housing tenants are invited to participate in a feedback questionnaire for the government, which will contribute to what is included in new policies. The deadline is Jan 31 2018.

The government says: this is not a consultation exercise or a survey as such, but a means for council, housing association and housing co-op tenants to engage and share your views with the Housing and Planning Minister.  The feedback received through this questionnaire will feed into the scope and content of the Social Housing Green Paper.

CHISEL will change how it deals with responsive repairs – from 2 Jan 2018

Posted on: 04-12-17

More details to be announced in early December

CHISEL AGM 21 Sept – new venue!

Posted on: 07-09-17

CHISEL is using a new venue for our AGM and Tenants Evening on 21 September 2017.
All CHISEL residents are welcome.

St Andrew’s Centre, corner of Wickham Rd & Brockley Rd, Brockley, London SE4 2SA
(5 mins walk from CHISEL office)

Getting there
Brockley Station (Rail and Overground): 5 mins walk
Buses: 122, 171, 172, 484
2 reserved disabled bays at church
5 general bays at church (also suitable for disabled users)
Street parking nearby is free in evenings (e.g. Breakspears Rd and Tresillian Rd)

6.30 pm Tea / Coffee
7:00 pm AGM
7:30 pm Feedback from the Tenant Survey / The Big Conversation
7.45 pm Refreshments
8:30 pm Close

Information for residents following the fire at Grenfell Tower

Posted on: 22-06-17

A major fire broke out on Tuesday 13 June at the 24-storey Grenfell Tower in West London. As of Monday 19 June, 79 people are presumed dead or missing. Our thoughts are with those affected.

We want to reassure our tenants that their safety is taken extremely seriously across CHISEL.

General fire safety advice is provided at our Your Home and Safety page,  or download as a pdf file from this link.

Fire safety advice is also available at:

What is CHISEL doing to help keep residents safe from risks of fire?

  • We undertake fire risk assessments (FRA’s) in all our shared housing, blocks of flats, and houses that are converted into flats which are above 3 storeys. These are undertaken by a suitably qualified external consultant.
  • We are embarking on a planned programme of scheme inspections to ensure all communal areas are kept clear from fire risks.


CHISEL back in full operation after two problems

Posted on: 26-04-17

CHISEL suffered a fire on our premises in February. No-one was hurt, no information was lost, and we are restored to full operating capacity. Thanks to our contractors who got the necessary works done. 

We also had a major IT issue during the same period, which hampered our contact by email for some days.  This is also now  resolved, and no emails were lost as far as we know.

Apologies to any tenants who had delays in our response during late February and March, and through knock-on effects in April. We have done our best to deal with all urgent matters. Thanks for your patience.

CHISEL phones down Friday 17 and Monday 20 February

Posted on: 17-02-17

The CHISEL main phone system is down at present, probably till the end of Monday 20 February.

Calls may still be made to our repairs number 020 8692 9294

We cannot currently access messages left on the answerphone on the main CHISEL number (020 8692 5258).

To contact us urgently, please email [email protected], which we will check frequently and get back to you. Our other email addresses are also working as normal. 

We apologise for this inconvenience, which we are working to get fixed as soon as possible. 

Tenant Survey 2016 – satisfaction increased

Posted on: 05-01-17

In 2016, CHISEL asked our tenants how satisfied they are with their housing and the services they receive from CHISEL and our managing agents.

Overall satisfaction has risen since the previous survey. The survey identified a number of areas to improve, and the information provided is already helping CHISEL to set priorities.

A summary is available here as a pdf file: Tenant Survey 2016 summary of results. This information was published in the CHISEL newsletter in December 2016.

More than half of CHISEL tenants returned surveys, and five won a £50 prize in a random prize draw.

All information tenants gave was anonymous, unless they chose for it to be shared with CHISEL. The survey was carried out by Acuity, an independent organisation.