Coronavirus – CHISEL’s approach

This page is about our approach to the Coronavirus (COVID-19). It will be updated as the situation unfolds.

CHISEL are taking the situation extremely seriously. Your health and safety is our main priority and we are dedicated to managing the situation in line with government advice around Coronavirus. We understand that these are extremely worrying times and we are working hard to manage the impact on our services.

We are following government guidance to limit the spread of coronavirus and staff will be working remotely, away from our offices. Our contractors are also continuing working to guidance and keeping communication open with us.

If you’ve been told to self-isolate and we are due to visit your home, it is critical you let us know beforehand. This is vital for the safety of our staff and contractors, and your neighbours.

We are doing everything we can to minimise the impact on the services you receive from us. We will assess repairs on a case by case basis – however essential repairs and visits to our most vulnerable customers will be our priority. This does mean that some of our planned repairs and investment work may be postponed until further notice. We will keep you updated on this, and thank you for your patience.

What residents can do: please do work with us to keep our communities and surroundings clean, and limit any bulk waste. As ever we need to ensure all fire exits are clear. Please ensure that you wipe down door handles and all hard surfaces on a regular basis.

How to contact CHISEL: we are asking residents  to contact us on the phone, by email, or through our website , rather than coming into our offices, wherever possible. We appreciate your patience and understanding at this current time while we manage such a high number of calls in this situation.

We are reviewing our approach daily in line with the latest government announcements.
We will continue to keep you updated, please do keep checking our website.

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