We will need access to your property to carry out the repairs. Please let us know at what time we can gain access. We will offer you an AM or PM appointment.
If contractors call and find that you are out, they will leave a card asking you to make contact to arrange another time.
If you agree an appointment with contractors in advance and you are out when they call, we may recharge you if we incur a call-out charge.
If a contractor fails to keep an appointment with you, then please contact us
