Rights, Responsibilities, Policies and Procedures

Just click on the links below to read the policies. You will need the Acrobat Reader installed on your machine for some of these documents. You can download the Reader for free here.

Anti-Social Behaviour
Allocations and Lettings Policy
Businesses in your Home
Communications Strategy
Complaints
Equality and Diversity
Harassment and Abuse
Lodgers and Sub-Letting
Maintenance
Mutual Exchange
Rent Arrears (updated)
Rent Arrears Policy Summary (new)
Pets
Service Standards
Tenant Maintainers
Transfers

If any tenant wishes to see any of CHISEL's other policies and procedures then please email cto@chisel.org.uk stating which policy you require and a copy will be sent by return of post. Please remember to give details of your mailing address.

All of CHISEL's policies and information for tenants can be downloaded in a single document as The Chisel Tenants' Handbook