Who does the repair

Our service agents and managing agents have written criteria for selecting maintenance contractors to work in CHISEL's homes. These criteria are vetted and approved by our Management Committee. The service agent and managing agents also have lists of approved contractors who meet the written criteria.

About 70 of our properties are self-build, constructed by the tenants who occupy them. These homes require contractors with a special sympathy for the way they are constructed, so we maintain a separate contractors list for self-build repairs.